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FREQUENTLY ASKED QUESTIONS

What is Tire, Glass and Headlight insurance? Why should I buy Tire, Glass and Headlight insurance?

Our standard insurance on all vehicles in our fleet does not cover damage to tires, glass and headlights. Our guests who benefit from tire, glass and headlight insurance will not be charged for any damage caused to these parts. You can add our Tire, Glass and Headlight insurance to your reservation by selecting it from the "Extra Services" section that appears after selecting the vehicle on the reservation page. Our guests who have made a reservation must contact our call center or offices at 0850 308 08 61 to benefit from tire, glass and headlight insurance.

What is Tire, Glass and Headlight insurance? Why should I buy Tire, Glass and Headlight insurance?
Is there a mileage limit on your vehicles?
We have a mileage limit that varies depending on daily and monthly rentals. You can review the Portrentacar rental contract details to get information about our mileage limit application.
Is there a mileage limit on your vehicles?
What is Damage Insurance? Why should I get Damage Insurance?

To benefit from damage insurance types,they must contact our call center or offices at

 0850 308 08 61

Remember, Minor Damage Insurance does not cover damage to tires, glass and headlights.

 

What is Damage Insurance? Why should I get Damage Insurance?
In what cases do we charge a detailed cleaning fee?
When liquid drinks are spilled inside the vehicle or in the trunk (such as coffee, milk and cola),
On our journeys with our furry friends,
When there is an organic stain – (like milk, food),
Stains caused by weather conditions such as salt water and mud,
When there is a diesel or oil stain, including the floor and ceiling,
Due to the substances stuck to the seat and not coming off (silver after weddings),
traces of makeup,
Dense dust stains (construction etc.),
When intensely scented and odorless substances are transported (pastrami, sausage),
When the baby seat is stained,
Food waste that cannot be cleaned with normal washing,
Detailed cleaning is applied to the vehicle for all kinds of dirt and stains similar to the situations above that cannot be removed with standard cleaning.
In what cases do we charge a detailed cleaning fee?
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